Privacy Policy

Last updated: September 7, 2026

This Privacy Policy describes how sPACKtacular ("we", "us", or "our") collects, uses, and protects information when you use our software platform and related services.

Information We Collect

  • Account information: Name, email address, phone number, and store details you provide when registering.

  • Business data: Customer records, shipment details, transactions, inventory, and mailbox rental information you enter into the platform.

  • Usage data: Log data, device information, and interaction patterns used to operate and improve the service.

  • Payment information: Processed securely through our payment partners (Stripe, Square). We do not store full card numbers.

How We Use Your Information

  • To provide, operate, and maintain the sPACKtacular platform.

  • To process shipments, transactions, and mailbox rentals.

  • To communicate with you about your account and the service.

  • To comply with legal obligations and protect against fraud.

Data Sharing We share data only with service providers who help us operate (shipping carriers, payment processors, email delivery) under appropriate data-protection agreements, or when required by law. We do not sell your personal information.

Data Security We use industry-standard safeguards including encryption in transit and at rest, row-level access controls, and regular security reviews to protect your data.

Data Retention We retain your data for as long as your account is active or as needed to provide the service and comply with legal obligations. You may request deletion of your data at any time.

Your Rights You may access, correct, or delete your personal information by contacting us. If you are a California resident, you have rights under the CCPA.

Contact Us For privacy questions or requests, contact us through the Help Center in your sPACKtacular account.

Terms of Service

Last updated: September 7, 2026

These Terms of Service ("Terms") govern your use of the sPACKtacular platform and related services. By creating an account or using the service, you agree to these Terms.

1. Eligibility You must be at least 18 years old and authorized to act on behalf of the business you represent when creating an account.

2. Your Account You are responsible for maintaining the security of your account credentials and for all activity under your account. You agree to notify us promptly of any unauthorized use.

3. Acceptable Use You agree not to use sPACKtacular to: violate any law; infringe intellectual property rights; transmit malware or harmful code; misuse carrier or payment integrations; or attempt to access data belonging to other stores.

4. Your Data You retain ownership of the business data you enter into the platform. You are responsible for the accuracy and legality of that data, including any customer information you collect.

5. Fees and Billing Subscription fees are billed on a recurring basis as described at signup. Payment processing and carrier shipping charges are passed through at cost plus any disclosed margins. You authorize us to charge applicable fees to your payment method.

6. Carrier and Payment Services Shipping carriers (USPS, UPS, FedEx, DHL) and payment processors (Stripe, Square) are third-party services governed by their own terms. We are not responsible for carrier rate changes, delivery exceptions, or payment-processor decisions.

7. Service Availability We strive for high availability but do not guarantee uninterrupted service. We are not liable for outages caused by factors beyond our control, including third-party carrier or payment-provider downtime.

8. Termination You may cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms or that remain unpaid.

9. Limitation of Liability To the maximum extent permitted by law, sPACKtacular is not liable for indirect, incidental, or consequential damages, or for loss of profits or data, arising from your use of the service.

10. Changes to These Terms We may update these Terms from time to time. Material changes will be communicated through the platform or by email. Continued use after changes constitutes acceptance.

11. Contact For questions about these Terms, contact us through the Help Center in your sPACKtacular account.